13 июня 2018 г., 7:51:09 PDT
Hello,
I've owned a Telo for over 5 years and it works great. I convinced my elderly father to buy one. I installed it CABLE MODEM-OOMA-ROUTER as they recommend, plus a cordless phone system. A simple install. I've done nothing with the settings in the Ooma or his router, just cabled everything together. After he registered online, we got everything on the phone. However, after several minutes (not sure how long, as I was showing him how to use the Ooma website) his Internet access quit working. I have his modem, router and Ooma all plugged into a UPS, so I powered it off and back on to recycle the equipment. Everything was fine again. But sometime overnight he lost all of his Internet access again. His web browser. I did it with MODEM-ROUTER-OOMA. They had no other suggestions. I was not very satisfied, but I was not very satisfied. Before I do that, what troubleshooting should I perform or actions should I take to resolve this problem? He has a Time Warner cable broadband and a TP-LINK wireless router, by the way. Both have worked fine for years before I added the Ooma to the mix. I did it with MODEM-ROUTER-OOMA. They had no other suggestions. I was not very satisfied, but I was not very satisfied. Before I do that, what troubleshooting should I perform or actions should I take to resolve this problem? He has a Time Warner cable broadband and a TP-LINK wireless router, by the way. Both have worked fine for years before I added the Ooma to the mix. I did it with MODEM-ROUTER-OOMA. They had no other suggestions. I was not very satisfied, but I was not very satisfied. Before I do that, what troubleshooting should I perform or actions should I take to resolve this problem? He has a Time Warner cable broadband and a TP-LINK wireless router, by the way. Both have worked fine for years before I added the Ooma to the mix.
Please help
I did not find the right solution from the internet.
References: https://www.ooma.com/forums/viewtopic.php?f=2&t=19448 Creative Branding Company
Thank you